Care Coordinator

Madison, WI

Full Time

Program Operations - Care Solutions

Experienced

Location: Madison, WI
Position: Full-time (37.5hrs/week)
Schedule: Mon-Fri, 8:30AM-4:30PM, Weekend On-Call Rotation
Compensation: $19-$21/hr

Why Community Living Alliance?
Community Living Alliance (CLA) is a nonprofit, community-based organization providing services for older adults and persons with disabilities and chronic illnesses. We offer great autonomy, as well as personal and professional harmony.

CLA has been rated among the top 20% of employers on indeed for our Indeed Work Wellbeing Score.
CLA was recognized as an inclusive employer in Dane County in 2024 and 2025!

Position Summary:
The Care Coordinator is out in the community building strong relationships with clients while providing hands-on care and providing training/mentorship to all direct care staff. This position will also create, monitor and adjust care schedules that ensure needs are met as described in the client’s care plan.

What We Offer:

Work-Life Balance: M-F, Flex Time, Work-Life Harmony
Time Off: 10 Paid Holidays, Vacation, Sick time
Mileage Reimbursement: Any traveling done on behalf of CLA
Competitive Benefits Package: Health, Dental, Vision, Life Insurance, Tuition Assistance, Eligibility for Public Student Loan Forgiveness Program (PSLF), Flex Spending Account
Non-Traditional Benefits & Retirement Accounts: Pet Insurance, AAA discount, 403B and Roth options.
Collaborative Team Environment: Work alongside dedicated professionals who value mentorship and teamwork
Leadership & Growth Opportunities: Continuous training and development opportunities.

Primary Duties:

Support onboarding, training, and ongoing mentorship to CLA direct care staff (i.e. Home Care Specialist, Personal Care Workers).
Build strong relationships with the clients and direct care staff.
Training and mentoring direct care staff to ensure quality care is provided.
Providing quality hands-on care to clients based on the needs of the department.
Support, participate, and ensure care coverage during non-business hours related to on call rotation determined by team. On Call Hours Rotation may include:
- Mon-Fri 6:00am-8:30am 4:30pm-9:00pm
  Weekends and Holidays 7:00am-9:00pm
Creates schedules for client’s care needs based on plan of care, client preference, and authorized hours of service.
Uses Community Living Alliance (CLA) scheduling software to match available caregivers to client’s schedules, document communication, work schedules and respond to time of requests.
Communicates with caregivers, RNs, and clients including verbally, in writing, and with use of scheduling software, Electronic Visit Verification (EVV) system, or other electronic methods to make appropriate scheduling matches.
Monitor and respond as necessary to CLA call-in system during normal business hours.

Education/Experience and Requirements:
Required

18+ years of age
Two (2) years of experience in providing direct personal cares, required.
- Also considered, clinically based training programs in lieu of experience.
High School Diploma, required.
Valid driver's license, reliable transportation, and current auto insurance to serve clients throughout Dane County
Work around environmental hazards such as odors, second-hand smoke, animals, cleaning supplies, adverse living conditions, etc.
Satisfactory Results of a Background Check.
Available to work on a weekend rotation.
Authorized to work in the United States.
Capable of lifting/moving/pushing/pulling 35 pounds

Preferred

1-2 years in scheduling or related logistics.
Certified Nursing Assistant (CNA), CBRF, Med-Pass, CPR, or other relevant certifications.

Why Community Living Alliance?
Community Living Alliance (CLA) is a nonprofit, community-based organization providing services for older adults and persons with disabilities and chronic illnesses. We offer great autonomy, as well as personal and professional harmony. Community Living Alliance has been rated among the top 20% of employers on indeed for our Indeed Work Wellbeing Score!

CLA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. CLA proudly celebrates diversity, equity, and inclusivity!

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